Five ways in which organisations can increase their chances of attracting and recruiting candidates

Finding the right approach to attracting and recruiting candidates will increase your chances of filling key positions and gaps in your workforce.

It has become more problematic over the past few years to recruit new employees across all levels. The UK has been experiencing a shortage of talent and skills in the labour market, as well as feeling the effects of a reduction in workers due to Brexit and the pandemic, meaning attracting and recruiting candidates is becoming increasingly difficult.

The challenges in finding low-skilled workers to take up roles in industries such as hospitality and agriculture have been well publicised, however this is also affecting the recruitment of high-level roles, skilled candidates and professionals, where employers are finding it hard to fill more senior positions.

As a result, employers now need to adopt a different, more open approach to recruitment and finding the right people to fill the gaps in their workforce. We’ve suggested five ways in which organisations can increase their chances of attracting candidates with the skills and talent they need.

Broaden your horizons

Change and broaden your outreach efforts and the channels you use to attract people. Internal advertisements, online networking social media channels such as LinkedIn (see our related article), recruitment agencies and search consultants, plus of course your own organisation’s website are all highly effective for publicising available positions. Other methods to consider include:

• Apprenticeships
• Links with schools and education establishments
• Specialist/trade publications
• Local and national press
• Commercial/industry-specific job boards
• Job fairs and online events
• Collaborations and partnerships with other organisations
• Word of mouth

Engage and interact

Be sure to engage with potential candidates throughout the recruitment process and get rid of any obstacles that might hold people back from applying. Consider how using technology can improve candidate selection process, such as developing online tests and assessments and utilising tracking systems for applicants. This could speed up the selection process and compliment the human interaction aspect, without intending to replace it.

Be inclusive

Employing inclusive recruitment methods can make a huge difference. Research undertaken by the CIPD in 2022 found that only 35% of organisations were actively recruiting talent across all age groups, while just 24% were advertising positions in different sources to increase the chances of a better response from under-represented groups. Think about how jobs can be designed, particularly for hard-to-fill roles. Advertising roles as open to flexible working is reported to be many organisations’ most effective method of attracting and recruiting candidates, according to the CIPD’s Resourcing and talent planning report 2022, with 69% of organisation advertising at least some jobs as open to flexible working.

Promote your brand

It is important to establish a strong and reputable image as an employer. The CIPD’s Resourcing and talent planning report 2022 found that 75% of organisations responding to the survey of over 1000 HR professionals reported their organisation has taken action to improve its employer brand over the last year. Actions taken include:

• Increasing flexible working opportunities.
• Improving pay and benefits to make the organisation more competitive.
• Revamping and promoting organisational values.
• Making improvements to their workplace environment.
• Offering development, coaching and career opportunities
• Promoting reward and recognition schemes and initiatives

Be transparent

Be transparent regarding salary and benefits, as more organisations are now offering improved pay and benefits to address cost of living rises as well as providing flexible working arrangements. Make sure you shout from the rooftops about what you can offer potential candidates and don’t be afraid to share the details when advertising positions. Consider pay transparency when advertising roles, whilst being realistic in your approach to listing benefits, and make sure you include pension schemes and other core benefits in the details.

Why people choose to leave your business

Understanding why people leave your business and having the strategies in place to deal with issues effectively is crucial if you want to retain your best employees. We're looking at the most common reasons why people choose to move on and how you can ensure your organisation is a place where people can see themselves working long term.

The culture within your organisation impacts on the happiness and satisfaction of your employees. It also strengthens, or weakens, employee retention and affects how your business attracts new talent. We’ve given three factors that have a huge impact on employee retention rates and suggested how practices in these areas can be improved.

LACK OF MANAGER SUPPORT

Unsupportive managers are a key reason for people leaving. It’s a common saying that people leave their manager, not their job.

The skills and behaviours required for leaders and managers are different. An inspiring leader has a clear and compelling vision for the organisation, engaging their team and encouraging increased productivity. An Inspiring Manager will be able to set objectives and communicate effectively to their team, helping them to work together and achieve their goals.

John Telfer, Managing Director of Inspiring says “Many businesses experience the problem of Accidental Managers: people who are promoted to management positions due to their technical skills, but who don’t have the people skills to manage a team effectively.”

Honesty and openness from managers is key to effective people management. Managers should communicate with their teams regularly regarding action plans and progress against them; operational activities and milestones. Make sure all managers are arranging regular, documented team meetings or one to ones to ensure that everyone is being given the opportunity to give and receive feedback or express any concerns.

NOT FEELING VALUED

Employees will leave if they are disengaged and don’t feel appreciated. Reward and recognition isn’t always about money. Of course, everyone would like to get paid more for what they do, but other important factors for job satisfaction include opportunities to:

• grow and learn new skills;
• to progress their career;
• to work on challenging and stimulating projects;
• to feel that they are an important a part of the overall business; and
• to be acknowledged and praised for their efforts.

People can change the culture of an organisation by recognising each other’s contribution.  Employees who take the time to acknowledge and praise other employees for their good work will often find their praise is returned.  Why not ask for suggestions from your team for new ways to celebrate success?

LIMITED CAREER PROSPECTS

You will have a better chance of holding on to your employees if you have plans in place for talent management, succession planning and learning and development. Spotting employees with leadership potential and helping them to develop their skills and behaviours will reap big rewards for both the individual and your organisation. Have a look at our article ‘How to identify future leaders in your organisation’ for more about this.

Taking the time to talk to people and find out the areas that they want and need to develop will not only assist you in planning effective training development programs, but also shows that you value your people by making an effort to create the best learning environment for them.

It may be that opportunities are limited for climbing the promotional ladder, in which case you could implement a mentoring programme to help retain your best people and demonstrate that your organisation is investing in their career.

 

Team up with INSPIRING…

The best way to find out why people choose to leave your organisation is to ask them! Conducting Exit Surveys will help you understand why employees leave, enabling you to identify any problem areas. INSPIRING’s bespoke exit surveys, with reports tailored to your business, will help you to understand and reduce staff turnover.

Want to increase productivity? An Employee Engagement Strategy is a good place to start.

Businesses with an effective employee engagement strategy will be rewarded with greater levels of innovation; increased commitment from employees and, ultimately, better productivity that will impact directly on business performance.

Examples of positive employee engagement practices include:

• Shared decision-making
• The opportunity for all people to influence the planning process
• A robust approach to communicating
• An open flow of information
• The development of effective leaders and managers

For this article we thought we would focus a bit more on the people aspect and look at how workplace behaviours and relationships impact on employee engagement levels, which in turn affect the productivity of your team. Here are some of our thoughts on the fundamentals that lie behind a great employee engagement strategy.

Reciprocity

At the heart of the employment relationship is reciprocity. If employees believe that they are supported by their employer (and their line manager) in getting what they want out of work beyond just money, they will respond with positive behaviour.

The right person for the right job

Creating a fit between the needs of the role and the needs of the individual person will help to build a culture which is driven by supportive behaviours that are good for performance and productivity.

Competence & Capability

Make sure that managers have a good understanding of what their team members’ individual competencies and capabilities are. Giving individuals the opportunity to use their skills to the best of their ability will give them great satisfaction whilst the business will gain value by making the lost of them.

Encourage Self-determination

Enable your people to make decisions for themselves at a level appropriate to their role and responsibilities.  Allow individuals to initiate and regulate their own actions whilst ensuring line managers step up to their role of supporting their team members.  It’s about creating a good level of trust within your business, i.e. does the manager trust the team member to do the job?  Does the team member feel trusted?

Impact

Make sure that your people understand the impact they have on business performance as a whole.  At all levels they should be able to describe the contribution they make and the important part they play in the success of the organisation.

 

If you’ve recently started to develop your employee engagement strategy or are looking to revive your existing one the main thing to remember is that it doesn’t need to involve expensive investment or developing a whole new set of policies and procedures. It does however need wholehearted support from your Leadership Team through their leadership and strategic vision, and the active buy-in of effective line managers.

At INSPIRING, we’ve helped thousands of organisations with Employee Engagement issues over the last 15 years and we’d be happy to share our experience with you.

Call us on 0800 612 3098 to find out more or email info@inspiring.uk.com or get in touch using the form.

The Happy Employee: Transparency

When it comes to the workplace environment it can be difficult to ensure total transparency. The phrase ‘you are the face of the company’ is something that employees often hear, and whilst this is designed to encourage employees to represent the company as best as they can, it is also true.

As an employee, you are responsible for various company procedures, as well as client interactions – acting as a major part of the company. Which is why transparency in business is important; how can you represent your company without total understanding of how the business runs? By implementing transparency in the workplace, you can effectively increase overall employee productivity.

Information

Some companies limit the information that they provide to employees; both client related and internal. By including employees in communication about the company’s profits and achievements, a positive connection is forged – as employees can understand how their hard work contributes to the company’s success. The same can also be applied to losses and any setbacks, as employees will feel invested and increase their efforts to ensure the company gets back on track.

Authority

By providing authority to employees, you can motivate them to become empowered. Employees who are given authority become more inspired to be decisive and take responsibility for their actions, both of which are strong elements in great employee performance. This also reduces time wasted on waiting for approval from a higher authority, and allows employees to continue with the work that they are given at their own pace.

Communication

Giving your employees an opportunity to discuss ways for the company to move forward, improve operations or point out areas that require development, allows you to establish a connection with your team. Show them that management appreciates and values employee thoughts and suggestions. Consider implementing the changes and requests your employees offer, where applicable, as this further cements your relationship with your employees and demonstrates that they are an important part of the business.

Deliver on your promises

As management, it can be easy to offer incentives to your employees to encourage them to work harder and more productively. Whilst these incentives can be an effective tool, often we can forget what we have promised – or put it to the side so we can focus on more important things. However, by not delivering on your promises to your employees, they can become unhappy, resulting in a lower standard of employee performance. By ensuring incentives are given to employees, big or small, and providing everyone with the chance to receive these bonuses, you are ultimately encouraging employees to work harder to receive these benefits.

 

Ultimately, transparency provides your employees with a clear and happy path to success, allowing them to feel valued, supported and involved, whilst ensuring any grievances can be swiftly and effectively handled.

Help your employees beat the January blues

Most people agree January is a pretty miserable month. This year, Monday 20th January is Blue Monday – scientifically (or not as the case may be!) the most depressing day of 2020. But in all seriousness, business should recognise the risks associated with not managing employees health and well-being effectively. We’re sharing our thoughts about three subjects that contribute to stress in the workplace and have a negative impact on the well-being of your staff.

MINIMISE STRESS THROUGH A HEALTHY WORKPLACE CULTURE

It’s no surprise that stress is the number one cause of long-term absence. According to HSE statistics, in 2018/19 there were 0.6 million new or long-standing reported cases of work-related stress, depression or anxiety in the UK.  In 2018/19,  12.8 million working days lost due to work-related stress, depression or anxiety.

Pressures and stresses can come from both work and home. At work there are often heavy workloads and long working hours, while at home there can be financial stresses, lifestyle pressures and general family concerns, all of which have an impact on the way people feel and act at work.

Employers should consider the mental, as well as physical, wellbeing of their employees, focusing on prevention rather than reacting to some of the possible outcomes such as high staff turnover, high absenteeism rates and the associated business costs with both of these.

The introduction of flexible working or flexi-time can help employees deal with stress by allowing them to balance their work and personal lives more effectively and reducing the need to take time off. Businesses should also ensure managers at all levels of an organisation are supportive and empathic. Awareness, encouragement and recognition are important, as feeling valued and appreciated provides a key extrinsic motivator which can have a positive impact on a person’s well-being.

Visit the HSE website for more information about dealing with workplace stress: http://www.hse.gov.uk/stress/

LIMIT OUT OF HOURS COMMUNICATIONS

Just about everyone is contactable all of the time these days. Often it’s hard to ignore those emails and messages when they come in, even if it can wait until Monday morning. As an employer or manager, it might be worth taking a moment to think about how sending emails out of hours might affect the recipient and put them under unnecessary pressure. If you don’t require an immediate response but just want to tick it off your ‘things to do’ list, consider setting up a time delay or create a draft to send early the next working day instead.

DISCOURAGE PRESENTEEISM

Presenteeism, where employees continue to come into work when they are unwell, can be a big issue for employers. A member of staff who is not fully fit enough to engage at work may be physically present but will not be making a proper contribution to the business, impacting not only the quality and quantity of the work they produce but affecting the overall working atmosphere, including for the people around them.

‘Presenteeism’, or people coming into work when they are ill, has more than tripled since 2010, according to the latest CIPD/Simplyhealth Health and Wellbeing Survey. The survey reports that 86% of over 1,000 respondents said they had observed presenteeism in their organisation over the preceeding 12 months, compared with 72% in 2016 and just 26% in 2010. Having unhealthy people at work could create a vicious cycle, with more employees falling ill after catching a cold or illness from sick colleagues.

Presenteeism is more likely to occur there is a culture of working long hours and where the demands of the business take priority over employee wellbeing. Employers should take action to make sure that the culture of the business supports employees as recognising the importance of healthy, happy staff will lead to business performance improvement across the board.

Do something about the wellbeing of employees in your organisation…

INSPIRING provide a range of support for organisations looking to improve their Health and Wellbeing culture, including Employee Surveys, Leadership and Management Development and consultancy services to help implement BS 76000 – Valuing People standard.

4 key ways to increase personal productivity

In both your professional and personal life, productivity has its place. But why is productivity important?

From a business perspective, productivity is the efficiency in which a company runs. However, while productivity is imperative from a company’s standpoint, personal productivity is just as crucial. By maximising your own productivity you are reprogramming your mentality towards tasks, which can then be applied to your professional work life.

Decide how long to work for

It can be very easy to begin a task, or even a work day, with the notion that you will work for as long as you can force yourself to concentrate, or for as long as you can. But by resigning yourself to work in this state of mind, you’ll find yourself often looking at the clock and willing the time to go faster. Once you decide how long to work for, commit to it. As a result of this you’ll find that the first few hours of the day go by much faster – and you’re spending much less time clock watching.

For example, if your work day is 8 hours long – commit to producing a worthwhile work output for 8 hours. Not only will time go a lot faster because you’re focusing on your work but you’ll also feel a sense of accomplishment. Once you know how much time you’ve assigned yourself to complete tasks in, plan what tasks you’re going to focus on and provide time allocation for each piece of work. Assigning one hour for a task to be completed in a high standard means that you can complete 8 similar tasks by the end of the day.

If you need help, ask

Asking for help is often seen as a sign of weakness; this is why typically we avoid asking for assistance when we are struggling with a task. Rather than putting yourself under pressure to try and complete a task that you don’t understand, finding someone to help you is much more effective. It presents you as willing to visit various options in order to produce worthwhile results. Asking for advice or assistance can save you time and resources. Plus, it reduces the chances of having to begin the work again.

Know when to take a break

Breaks are important for your brain, as well as your wellbeing. Productivity is about working to your best capability to produce a high-quality work output. However, by not giving your body and mind the rest that they deserve, you ultimately end up reducing your productivity. Working continuously for hours at maximum productivity is a fail-safe way to exhaust yourself. Alternatively, try working in shorter bursts to ensure that you are not tiring yourself out, and to help you achieve maximum amounts of efficiency. Giving yourself a ten minute break every few hours is sure to help clear your mind, making you ready to work productively once more.

Prepare for the next day

At the end of your work day, or after completing your tasks, try to spend half an hour planning the next day. Be realistic about what you want to achieve, and do any research or organising that you may need to do. By preparing yourself in advance for the next day, you ensure that the time you spend working is entirely on the tasks you have set yourself, rather than on unnecessary efforts. By providing yourself with an agenda you also leave your brain free to think about more important things that need your attention.

 

How do you make yourself more productive?

 

10 Alternatives to Training Courses for SMEs

With the business world being as competitive as it is, employers are discovering that the main thing that can help differentiate them is their people. Developing, or ‘up-skilling’, employees is now more important than ever. Gone are the days where training courses focused upon just the necessities and regulations of the job role; we are now seeing more forward-thinking employers who are looking to uncover talent within their people which, in time, will give them the advantage over their competitors.

We know that making sure your employees are up to speed with what is required of them is vital, so training in that respect will always be a necessity. However, with some training courses coming in at a high cost, SMEs could find it hard to find the budget for broader training and development, often having to weigh up the cost of training courses against other necessities in their annual budget.

With this in mind, we’ve put together some alternatives to training courses that SMEs could investigate that might help implement learning and development and nurture talent at a lower cost.

Coaching

This is effective if the employee has a specific objective or area of development that they need to target.

Mentoring

An effective technique when there is already an individual within the organisation with the expertise to develop potential. This enables transfer of knowledge and ways of working.

Shadowing

A great way of helping an employee explore different aspects of the business. It is beneficial to watch someone else demonstrating what is required of them, then reflecting on what they have learned. They can then discover the effectiveness of their ways of working and even make suggestions for improvements, which could be mutually beneficial. This could be a reciprocal arrangement whereby one colleague shadows another in turn, allowing for feedback on both.

Expanding Roles

By expanding an employee’s current role, they are likely to develop longer term aspirations and invest more into the organisation. Also, they will come to realise what areas they need to improve in and, given the opportunity and with support, can start to address these.

Project Roles

Putting an individual forward for different project roles helps to broaden their perspective, whilst encouraging interaction with new areas of the business can aid their development. It may even result in hidden skills being identified.

Practical Learning

If an individual has been given a new task or responsibility, they may be able to learn on the job providing they are properly supported. It is important however that they have the confidence to ask managers and colleagues for support and advice whilst they are learning.

Distance and E-Learning

There are specific college and online courses, some of which are free, where the individual learns in their own time and at their own pace. These can include accredited courses, which build towards a qualification.

Volunteering

Giving employees the opportunity and time off to volunteer may help to develop existing skills and learn new ones. Volunteering could help people build their confidence, as it is a less pressurised environment. It may also lead to networking opportunities.

Blended Learning

This is where the focus is not on one development area but a variety. By using Blended Learning, it gives the employee a mixture of different activities to develop many skills over a short space of time.

Media

There is a wealth of information available on platforms such as YouTube and watching specific programmes can help gain useful knowledge.

Books and publications

In the modern world there is a neglect of written texts. These books and other resources hold a valuable knowledge and theories that can help employees develop. However, for convenience and accessibility, there are often PDF copies of these resources available.

Other Notables

Membership of professional bodies, work placements, sabbaticals, sideways moves and job swaps.

 

People development will always be needed if SMEs are to stay ahead of their competition. But we also know that funding for all these development activities is often limited, therefore thinking outside the box and using alternative methods of learning and development are definitely worth looking into.

Reward and recognition of employees without breaking your budget

Rewarding staff is a great way of motivating them and maintaining employee satisfaction. But how can you do so without spending money? We understand that as a business you can’t throw bonuses their way every time you want to say ‘well done’ or ‘thanks for the good work’. We’ve created this article to share some top tips for showing your employees appreciation for a job well done without putting pressure on already stretched budgets.

Keep hold of your talent

Employee satisfaction is absolutely vital in any workplace, but that doesn’t mean salary reviews and end of year bonuses have to be the ‘be all and end all’. To motivate and retain talented employees for the year ahead, employers need to develop more innovative recognition and reward strategies that don’t rely on money alone. Doing so will protect against misalignment between company goals and individual activities and keep everyone on track. You will maintain and improve employee happiness without damaging the company’s budget.

Honesty is the best policy

Speculation and gossip surrounding pay increases and bonuses can be dangerous. It’s impossible to eliminate this completely but you can make sure that you’re delivering a consistent and honest message about opportunities for financial reward in the coming months and years. Employee wellness is important, so it’s important they know how things like pay increases work because, if for example, an employee had false information, and was hoping for a bonus/increase in the nearby future it could lead to constant disappointment and the employee might start doubting their work and lose motivation and interest. That’s why it’s important you provide accurate information. This will give your employees a sense of control over their futures and help to create an open, honest workplace.

Offer opportunities

A good way to recognise high performance is to offer opportunities to broaden your employees’ experience. For example, ask them to lead an internal knowledge sharing session or offer a day’s job shadowing. This could lead to creating a new role for them in another area of the business. Engaging with the aspirations of your employees and creating personal development plans that help them realise their ambitions is crucial to retaining talent.

Regular feedback

Taking the time to evaluate your communication and feedback processes sends a strong message that you care about employees’ development and that good work will be recognised. Without structured feedback employees can feel like the quality of their work, good or bad, goes unnoticed. Staff surveys and focus groups are a good way of achieving this.

Say ‘thanks’!

It’s common knowledge that  a lack of recognition from management is one of the most demotivating factors for employees. Taking the time to highlight good work will boost employees’ job satisfaction and put any constructive criticism in context. Drawing attention to achievements across teams can be a powerful motivation to other team members.

Satisfied staff equals satisfied customers equals business growth

There has been extensive research over the years that sets out to prove that improving employee satisfaction impacts directly on organisational performance and, ultimately, organisational success. It's certainly true that satisfied staff are likely to result in a satisfied customer base, and satisfied customers directly impact on the bottom line.  

• Shared decision-making
• The opportunity for all people to influence the planning process
• A robust approach to communicating
• An open flow of information
• The development of effective leaders and managers

What’s the impact of Employee Engagement on the bottom line?

Past research has thrown up many different finding in terms of putting the impact of employee engagement into figures. Aon Hewitt’s 2014 Engagement Report examined the link between engagement and its impact on a business’ bottom line, finding that organisations in the top quartile for engagement, where more than 70% of employees are engaged, saw a 4% increase in sales growth compared to an average company. By contrast, sales growth in bottom quartile engagement companies was down 1%.

In  a recent article for Forbes, Kevin Kruse points out the argument that “Maybe employees are just more engaged when their companies are growing, bonuses are big, and stock prices are climbing.”. However, this viewpoint has been investigated in a research paper by Silvan Winkler, Cornelius König and Martin Kleinmann.  New insights into an old debate: Investigating the temporal sequence of commitment and performance at the business unit level  looked at the organisational commitment of 755 retail bank employees from 2005—2008, along with financial performance and customer satisfaction of the business units they worked in. The study provides insight into the relationship between job attitude and job performance, finding that while the impact of business performance on attitudes diminishes after 1 year, the impact of employee attitudes on business performance lasts much longer, in fact up to 3 years.

Organisations that place effective employee engagement at the heart of their business strategy will be rewarded with greater levels of innovation; increased commitment from employees; improved customer satisfaction and, ultimately, better productivity that will help gain competitive advantage. It does not require complex or expensive investment in new ways of working but it does need wholehearted support from senior managers through their leadership and strategic vision, and the active buy-in of effective line managers.

INSPIRING Business Performance provides valuable, practical advice for organisations who want to improve employee engagement or look more generally at achieving performance improvements.

 

Want more sales? Have happy employees

An unhappy workforce is something your customers will pick up on and will undoubtedly impact your sales. In addition, unhappy employees usually unproductive employees. It’s therefore crucial to dedicate resources to ensuring your employees are happy in their work.

Happy, productive employees

There’s plenty of evidence around relating to the link between employee engagement and productivity. A study from the University of Warwick suggested that happy employees were 12% more productive. The research was carried out by Professor Andrew Oswald, Dr Eugenio Proto and Dr Daniel Sgroi from the Department of Economics at the University of Warwick. Professor Oswald said: “Companies like Google have invested more in employee support and employee satisfaction has risen as a result. For Google, it rose by 37%, they know what they are talking about. Under scientifically controlled conditions, making workers happier really pays off.” Dr Sgroi added: “The driving force seems to be that happier workers use the time they have more effectively, increasing the pace at which they can work without sacrificing quality.”

Happiness and your bottom line

When it comes to the impact of employee happiness on sales, research by the Hay Group found that organisations scoring within the top 25% for employee engagement achieve 2.5 times the revenue growth of organisations in the bottom 25%. The Hay Group reported more evidence of the positive impact of employee engagement, finding that high engagement levels can reduce employee turnover by 4%, which reduces recruitment costs. It also found a direct link between employee engagement and customer satisfaction, suggesting that employees who are happy at work will often go the extra mile when it comes to customer service (backing up the theory behind the title of this blog!).

Valuing your people

The key to employee happiness is balancing the value that you place on your employees with the value that they get out of working for your organisation. If your business plan includes a strategy for valuing people and ensuring the happiness of employees, the benefits could be huge. For example, more ideas, greater commitment, improved customer service and, ultimately, better productivity that will help to gain a competitive advantage.

If working for your organisation creates a valuable experience for your employees, they are more likely to remain loyal and put in extra effort.  The result of that extra effort is an employee whose value to your organisation far outweighs their cost.

This may sound like the holy grail of employee relations, but it really doesn’t require complex or expensive investment in new ways of working. What it does rely on is wholehearted support from your senior leadership team, through their vision, leadership and communication.

Team up with INSPIRING

INSPIRING provides valuable, practical advice for organisations who want to improve employee engagement or look more generally at achieving performance improvements. Take a look at our employee surveys or find out more about BS 76000 – the British Standard for Valuing People. Get in touch using the form on the left, email us or call us free on 0800 612 3098.