INSPIRING Business Performance has evolved since it was formed in 2001. Originally set up to deliver assessment services in London under the name Capital Quality Ltd (or CQL), it has grown into a successful business consultancy with a diverse list of clients based across the UK and overseas. We have worked with organisations including Sainsbury’s, Thomas Cook, McDonalds, Fujitsu and British Airways.


John Telfer

Managing Director

Managing Director of INSPIRING and head of our team of Organisational and Leadership Development Consultants

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Lisa Bird

Marketing and Operations Manager

Head of our Central Support Team which includes Client Communications and Administration

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Josie Addleton

HR & Legal Services Manager

Head of our team Lexcel Assessors and management of Lexcel Services

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Karen Ramsay

Karen Ramsey

Associate Consultant

Leadership & Business Coach and Organisational Development Consultant

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INSPIRING offers a range of business services including business surveys, leadership development and organisational development, which are suitable for organisations of all shapes and sizes.

The INSPIRING team has extensive experience in the legal sector through our delivery of the Lexcel quality management system. INSPIRING is one of only three Lexcel Assessment bodies licensed by the Law Society and has held this licence for 14 years. In addition, we have formed the SQM Delivery Partnership with our partners i-dg to deliver the Specialist Quality Mark to Legal practices across the UK that hold Legal Aid contract with the Legal Aid Agency.

The knowledge and experience we have gained over the years has given us great insight into how businesses actually succeed. The consultancy services we offer have been developed with the help of the organisations we work with, using their feedback and best practice examples; and our offer will continue to evolve according to the changing business needs of our clients.