Why people choose to leave your business10 Nov 2017
The culture within your organisation impacts on the happiness and satisfaction of your employees. It also strengthens, or weakens, employee retention and affects how your business attracts new talent. We’ve given three factors that have a huge impact on employee retention rates and suggested how practices in these areas can be improved.
LACK OF MANAGER SUPPORT
Unsupportive managers are a key reason for people leaving. It’s a common saying that people leave their manager, not their job.
The skills and behaviours required for leaders and managers are different. An inspiring leader has a clear and compelling vision for the organisation, engaging their team and encouraging increased productivity. An Inspiring Manager will be able to set objectives and communicate effectively to their team, helping them to work together and achieve their goals.
John Telfer, Managing Director of Inspiring says “Many businesses experience the problem of Accidental Managers: people who are promoted to management positions due to their technical skills, but who don’t have the people skills to manage a team effectively.”
Honesty and openness from managers is key to effective people management. Managers should communicate with their teams regularly regarding action plans and progress against them; operational activities and milestones. Make sure all managers are arranging regular, documented team meetings or one to ones to ensure that everyone is being given the opportunity to give and receive feedback or express any concerns.
NOT FEELING VALUED
Employees will leave if they are disengaged and don’t feel appreciated. Reward and recognition isn’t always about money. Of course, everyone would like to get paid more for what they do, but other important factors for job satisfaction include opportunities to:
- grow and learn new skills;
- to progress their career;
- to work on challenging and stimulating projects;
- to feel that they are an important a part of the overall business; and
- to be acknowledged and praised for their efforts.
People can change the culture of an organisation by recognising each other’s contribution. Employees who take the time to acknowledge and praise other employees for their good work will often find their praise is returned. Why not ask for suggestions from your team for new ways to celebrate success?
LIMITED CAREER PROSPECTS
You will have a better chance of holding on to your employees if you have plans in place for talent management, succession planning and learning and development. Spotting employees with leadership potential and helping them to develop their skills and behaviours will reap big rewards for both the individual and your organisation. Have a look at our article ‘How to identify future leaders in your organisation’ for more about this.
Taking the time to talk to people and find out the areas that they want and need to develop will not only assist you in planning effective training development programs, but also shows that you value your people by making an effort to create the best learning environment for them.
It may be that opportunities are limited for climbing the promotional ladder, in which case you could implement a mentoring programme to help retain your best people and demonstrate that your organisation is investing in their career.
Team up with INSPIRING…
The best way to find out why people choose to leave your organisation is to ask them! Conducting Exit Surveys will help you understand why employees leave, enabling you to identify any problem areas. INSPIRING’s bespoke exit surveys, with reports tailored to your business, will help you to understand and reduce staff turnover.