Organisational Development

Most legal firms have heard about the Lexcel Standard, however many do not understand what it entails and how it can really benefit a legal practice.

BS 76000 provides a framework for organisations to value people, for the mutual benefit of both parties.

In this blog we are going to dispel some of the myths surrounding what Lexcel is and what it is not.

One of the most straight forward ways of being able to accurately plan for continual improvement would be with the Deming Cycle.

Over the last 20 years there have been some well-regarded HR & people standards that have helped to shift the focus to their people. However, today organisations do not appear to have such accreditations as high on their agenda as they once did.

We all know that communication is the cornerstone to any successful business; it is the glue which holds it together.

As a business, customer satisfaction is of the utmost priority. From the first initial interaction alone a customer will form an opinion of your business, and decide whether or not they will become a repeat customer. If you think your company could benefit from refining your customer satisfaction methods, here are some hacks to help.

Expanding or restructuring your business could mean that you find yourself having to manage some difficult changes. We've put together some of the key points to consider when you’re planning and implementing a restructure from a people aspect.

For a small business, the strategic planning process doesn’t have to be complicated and to prove this, we’ve put together some of our best tips for developing an effective plan.

Most of us will have been thinking about personal new year resolutions in the last week or two, but now we’re all back at work and making plans for 2016, we’ve suggested five new years resolutions for employers that if kept, will have a positive impact on your business this year.