INSPIRING Business Performance Internal Customer Service (ICS) – Lewis Stores Case Study26 May 2015
For many of those setting up home in South Africa, Lewis Furniture Retail Stores is typically the first stop they make to buy everything from a new sofa, bed or wardrobe, or even a washing machine or TV. With 350 stores spread across rural and South African urban centres, customers are never far away from one of its outlets.
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